REFUND POLICY

Effective Date: January 2026

  1. Yiwu Machines (Yiwu Leso Supply Chain Management Co., Ltd) Refund Policy

This document forms part of section 9 of our Sales Disclaimer and it sets forth Buyer’s sole and exclusive right to refund based on the expressed returns and refunds conditions set forth. While Yiwu Machines prides itself with the quality of its listed products, that said, the Company does utilize third parties for customers’ order fulfilment (including logistics services provided by Yiwu Leso Supply Chain Management Company Limited). Therefore, if by our doing or one of our authorized order fulfillers’ actions, a product purchased is defective, not delivered, has quality issues as described under ‘Returns Policy Conditions’ below, or it was delayed beyond advised delivery time at checkout, we will issue a full refund to the Buyer.

  1. RETURNS ADDRESS AND REFUND CONDITIONS

Therefore, Buyer will be fully refunded once the product has been received and inspected and found to be in its original received condition to the Buyer, and sent within 7 days of receipt to our Sourcing Service Center at the address provided at the time of application. Currently, all returns must be mailed to the following address:

Yiwu Machines c/o Yiwu Lesotho Supply Chain Management Management Co., Ltd
17th Floor, 298 Shangcheng Avenue, Futian Sub-district,
Yiwu City, Jinhua City, Zhejiang, China

Send the item within the process described herein and contact us before returning the product with the provided notification form from the website or a personal written statement of a claim that conforms to only one of the permissible returns outlined above and shipped at buyer’s cost to the address.

In cases where returning a product is not possible, a proof of defection/ non-deliverance (whichever is applicable) will be requested by the company before refunds are initiated. In such event, Yiwu Machines shall provide the Buyer a credit for other purchases from the Site (less shipping and handling charges incurred) or refund the full product cost. Exceptions for buyer shipping costs in returning the item shall apply to the conditions of quality as outlined below. While we refund all products, undergarments, swimming suits, earrings and other hygiene prone products will not be accepted as returns though may still be refunded with customer negotiation.

  1. RETURNS PROCESS AND POLICY CONDITIONS
  2. Product quality issues

Steps: Email our Customer Service at [email protected] → attach your product picture/video and describe the problem with provided the filled form → Customer Service confirms → Choose your solution

Claim period: Within 14 days from the date you received the item.

Customer Service response time: Within 24 hours

Solution: 72 hours after the issue is confirmed, Customer Service will send a replacement or issue a full refund.

  1. Unsatisfactory product received

Steps: Email our Customer Service at [email protected] → Explain the reason → Customer Service confirms → Ship your product back → Customer Service confirms item returned → Refund

Claim period: Within 7 days from the date you received the item.

Customer Service response time: Within 2 to 3 weeks after receiving your products.

Solution: After we receive and inspect the item, Customer Service will issue you a refund.

In this case however, you shall bear all shipping costs, including the initial shipping cost incurred to send you the item.

  1. Wrong product received

Steps: Email our Customer Service at [email protected] → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution

Claim period: Within 7 days from the date you received the item.

Customer Service response time: Within 24 hours

Solution: 72 hours after the issue is confirmed, Customer Service will send you the correct item or issue a full refund.

  1. Size problem

Steps: Email our Customer Service at [email protected] → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan

Claim period: Within 7 days from the date you received the item.

Customer Service response time: within 24 hours

Solution plan:

Plan A: The size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.

Plan B: The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.

– If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.

– If the size is more than 2cm/1 inch different, we will cover all shipping costs.

  1. Color problem

The precise color of each item may vary depending on your computer screen settings, the background, and the lighting conditions. Slight mismatches between the color of your item, and the color shown on your computer screen may not mean that the item is the wrong color. Nonetheless, if you feel that you have received a wrong color item from the one described on your order, you can follow the same procedure described above in section 3.

We are always open to discuss any request for refund which falls beyond this scope. Remember to contact customer service before initiating a return or instituting a chargeback in case there may be a more amicable solution to your unique situation. Requests for refunds and chargebacks with improper initiation from the above to the company will however not be accepted.

  1. REFUND POLICY FOR CARGO SHIPPING AND LOGISTICS SERVICES

This section applies to all cargo shipping and logistics services arranged by Yiwu Machines (operated by Ovials Inc) in connection with the transport of goods via third-party ocean carriers, air couriers, air freighters, and other freight forwarders. By utilising our logistics services (whether through www.yiwumachines.com or any affiliated sales platforms), the customer agrees that the terms and conditions imposed by such third-party carriers on Yiwu Machines shall apply to the customer to the extent they affect any refund, compensation, or liability arising from the carriage of cargo. Yiwu Machines acts as an intermediary and does not assume the role of a common carrier; refunds for logistics services are subject to the limitations set forth below and the underlying carrier’s tariff rules.

4.1 Contraband Cargo

The customer bears sole and full responsibility for any cargo that is classified as contraband, prohibited, restricted, or illegal under the laws of the origin country, transit countries, or the destination country/customs jurisdiction. This includes, but is not limited to, goods that require special licenses, are subject to embargo, or are otherwise forbidden for importation. If such cargo is shipped, Yiwu Machines shall not be obligated to provide any refund for lost, seized, destroyed, or delayed contraband shipments. Furthermore, the customer indemnifies Yiwu Machines and its logistics partners against all fines, penalties, legal fees, and other losses arising from the shipment of contraband cargo.

4.2 Refunds for Lost Cargo – Insured Shipments

Refunds for lost cargo are applicable only to shipments for which the customer has purchased valid cargo insurance through Yiwu Machines or directly from an authorised insurer. The maximum refund shall not exceed the insured amount stated on the insurance certificate, less any applicable deductibles, excesses, or policy exclusions. Claim procedures for lost insured cargo must follow the insurer’s requirements, and Yiwu Machines will assist the customer in filing such claims. No refund for loss will be provided beyond the insured sum, regardless of the commercial value of the goods.

4.3 Shipping of Cargo with Batteries and Peak Season Surcharges

Shipments containing batteries (including lithium-ion, lithium-metal, lead-acid, or any other battery type) are subject to additional handling, documentation, and safety surcharges as imposed by ocean carriers, air couriers, and air freighters. During peak seasons (e.g., Q4, Chinese New Year, Black Friday, or as notified by carriers), Yiwu Machines reserves the right to pass on any peak season surcharges, fuel surcharges, or capacity adjustment fees to the customer. Such surcharges are non-refundable once the cargo has been tendered to the carrier, even if the shipment is subsequently delayed or rerouted, unless the carrier expressly refunds such charges to Yiwu Machines.

4.4 Refunds for Uninsured Cargo

For any uninsured cargo shipped through any Yiwu Machines service or purchased via any of the following sales platforms: www.yiwusales.com, www.yiwumachines.com, www.yiwutools.com, www.yiwuhardware.com, or www.guangzhousales.com, the liability of Yiwu Machines for loss of or damage to such cargo while in the possession or control of Yiwu Machines (i.e., prior to handover to the final carrier or after receipt from the carrier) is limited to the value declared on the commercial invoice, but in no event exceeding USD $200 per shipment or per lost item, whichever is lower. This refund applies only where the loss is directly attributable to the negligence of Yiwu Machines or its employees, and not to losses caused by third-party carriers, force majeure, or inherent vice of the goods. No refund will be given for uninsured cargo that is lost after handover to an ocean carrier, air freight forwarder, or last-mile courier, as those carriers’ own limitations of liability apply.

4.5 Responsibility for Cargo Insurance

The consignee (buyer/importer) is solely responsible for deciding whether to insure any cargo against loss, damage, delay, or theft. Yiwu Machines may offer insurance as an optional service, but the failure to purchase such insurance constitutes an explicit waiver by the consignee of any claim against Yiwu Machines beyond the limited refund set forth in section 4.4 above. It is the consignee’s duty to declare the accurate value of goods for customs and insurance purposes; under-declaration may void any insurance or refund rights.

4.6 Additional Carrier Terms Affecting Refunds

The following standard terms applied by international maritime carriers and air cargo carriers are incorporated herein and shall govern any refund or claim arising from the logistics services to the extent they are not inconsistent with the above:

  1. Hague-Visby Rules / COGSA

For ocean carriage, carrier liability is generally limited to USD $500 per package or customary freight unit, unless a higher value is declared and additional freight paid. Yiwu Machines’s refund limit of USD $200 for uninsured cargo is consistent with and does not exceed this principle.

  1. Montreal Convention / Warsaw Convention

For international air carriage, liability for loss or damage is limited to approximately 22 SDR per kilogram (or 19 SDR per kilogram under older regimes) unless a special declaration of value is made. Yiwu Machines shall not be liable for any shortfall between the actual loss and the convention limits.

  1. Notice of Loss and Time Bars

Claims for visible damage must be reported in writing within 3 days of delivery (or 7 days for non-visible damage). For total loss of cargo, claims must be submitted within 9 months from the date of shipment. Failure to comply with these time bars forfeits any right to a refund from Yiwu Machines or the carrier.

  1. Dangerous Goods and Non-Compliance

If the customer fails to properly declare dangerous goods (including batteries, liquids, powders, etc.), Yiwu Machines and the carrier reserve the right to destroy, return, or abandon such cargo without any refund whatsoever, and the customer shall be liable for all resulting costs and fines.

  1. Force Majeure (General Average, Piracy, Strikes, Weather)

No refund shall be given for cargo lost or delayed due to acts of God, war, piracy, strikes, customs holds, epidemics, or any other event beyond Yiwu Machines’s or the carrier’s reasonable control. In the event of General Average, the customer may be required to contribute to salvage costs before release of cargo, and such contribution is not refundable.

  1. Carrier Tariffs and Bills of Lading

Each third-party carrier’s bill of lading or air waybill contains further terms that limit liability and prescribe claim procedures. The customer agrees to be bound by those terms as if directly contracted with the carrier. Copies of standard carrier terms are available upon request.

For any questions regarding cargo shipping refunds, please contact our logistics department at[email protected]. For legal disputes arising from cargo loss, contact[email protected].

This Refund Policy, including the cargo shipping and logistics services section, is effective as of January 2026 and supersedes all prior versions.