Online Sales Disclaimer, Shipping and Refund Policy

Effective Date: January 2026

Online Contract

The following are the terms of the sales agreement between Ovials Inc (operating as Yiwu Machines) website store at https://www.yiwumachines.com and through its valid subdomains (hereinafter “Company” or “the Company”) and the buyer (“Buyer” or “the Buyer”) of goods or services through the Company’s website (the “Site”). Proceeding to conclude a sale at checkout with the company implies that the customer has read and accepts these terms of agreement while the company ensures that these terms are available on the home page or one of the pages the customer has to navigate to conclude a sale on the site mentioned above, so please review these terms carefully.


1.Introduction

Buyer agrees to the terms and conditions outlined in this Online Contract (“Contract”) with respect to the goods, services and information provided by or through the Site. This Contract constitutes the entire and only agreement between the Company and Buyer, and supersedes any and all prior or contemporaneous agreements, representations, warranties, and understandings with respect to the goods, services and information provided by or through the Site, and the subject matter of this Contract. Buyer agrees to review this Contract prior to purchasing anything and purchase of a good or service shall be deemed acceptance of this Contract.


2.Setup and Payment

Buyer represents and warrants that (i) the credit card information supplied is true, correct and complete and (ii) charges incurred by the Buyer will be honored by the Buyer’s credit card company and (iii) Buyer shall pay charges incurred by Buyer at the amounts in effect at the time incurred, including all applicable taxes. Buyer shall be responsible for all charges incurred through use of Buyer’s password. Buyer agrees to keep his or her password confidential and to notify Company within 24 hours of any breach of this Contract or unauthorized use of the password. Company does not protect Buyer from unauthorized use of Buyer’s password.


3.Copyright

The content, organization, gathering, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, and other proprietary (including but not limited to intellectual property) rights, and the copying, redistribution, use or publication by a Buyer of any such content or any part of the Site is prohibited.

 

4.Editing, Deleting, and Modification

Company reserves the right in its sole discretion to edit or delete any information or content appearing on the Site and to remove any goods and services for sale. Upon notice published over the Service, Company may modify this Contract, or prices, and may discontinue or revise any or all aspects of the Site in its sole discretion and without prior notice. Modification of this Contract will be deemed effective upon publication on the Site with respect to transactions occurring after said date.

 

5.Right to Refuse

Company reserves the right in its sole discretion to refuse service at any time. Sale of any goods or services is subject to availability.

 

6.Indemnification

Buyer agrees to indemnify, defend and hold Company and its affiliates, licensors and suppliers harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, related to a Buyer’s violation of this Contract or use of the Site.

 

7.Non-Transferable

Buyer’s right to use the Service is not transferable and is subject to any limits established by Company or by Buyer’s credit card company.

 

8.Disclaimer

The service, content, goods and services from or through the service are provided “as-is,” “as available,” and all warranties, express or implied, are disclaimed (including but not limited to the disclaimer of any implied warranties of merchantability and fitness for a particular purpose). The sole and entire maximum liability of company, for any reason, and buyer’s sole and exclusive remedy for any cause whatsoever, shall be limited to the amount paid by the customer for the particular items purchased. Company and any of its affiliates, dealers or suppliers are not liable for any indirect, special, incidental, or consequential damages (including damages for loss of business, loss of profits, litigation, or the like), whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. The limitations of damages set forth above are fundamental elements of the basis of the bargain between company and buyer. This site and goods and services would not be provided without such limitations. Some state statutes may apply regarding limitation of liability.

 

9.Refund Policy

This Section 9 sets forth Buyer’s sole and exclusive right to refund. The Company’s complete refund policy, including provisions specific to cargo shipping and logistics services (maritime/sea cargo, air courier, and air freight), is incorporated herein by reference. Please refer to the separate Refund Policy document available on the Site, which includes detailed terms on:

– Contraband cargo (full buyer responsibility)

– Refunds for lost insured cargo (limited to insured amount)

– Shipping of cargo with batteries and peak season surcharges

– Uninsured cargo refund limit of USD $200 per shipment

– Consignee responsibility for cargo insurance

– Additional carrier terms (Hague-Visby, Montreal Convention, time bars, dangerous goods, force majeure)

For all product returns not related to cargo shipping, the following conditions apply. While Yiwu Machines prides itself on the quality of its listed products, the Company utilizes third parties for customers’ order fulfilment. Therefore, if by our doing or one of our authorized order fulfillers’ actions, a product purchased is defective, not delivered, has quality issues as described under ‘Returns Policy Conditions’ below, or it was delayed beyond advised delivery time at checkout, we will issue a full refund to the Buyer. Buyer will be fully refunded once the product has been received and inspected and found to be in its original received condition, and sent within 7 days of receipt to our Sourcing Service Center at the address provided at the time of application. Currently, all returns must be mailed to:

Yiwu Machines c/o Yiwu Lesotho Supply Chain Management Co., Ltd
17th Floor, 298 Shangcheng Avenue, Futian Sub-district,
Yiwu City, Jinhua City, Zhejiang, China

 

10.Returns Policy Conditions

Send the item within the process described herein and contact us before returning the product with the provided notification form from the website or a personal written statement of a claim that conforms to only one of the permissible returns outlined above and shipped at buyer’s cost to the address. In cases where returning a product is not possible, a proof of defect/non-deliverance (whichever is applicable) will be requested by the company before refunds are initiated. In such event, Yiwu Machines shall provide the Buyer a credit for other purchases from the Site (less shipping and handling charges incurred) or refund the full product cost. Exceptions for buyer shipping costs in returning the item shall apply to the conditions of quality as outlined below. While we refund all products, undergarments, swimming suits, earrings and other hygiene prone products will not be accepted as returns though may still be refunded with customer negotiation.

 

11.Product quality issues

Steps: Email our Customer Service at [email protected] → attach your product picture/video and describe the problem with the filled form → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
Solution: 72 hours after the issue is confirmed, Customer Service will send a replacement or issue a full refund.


  1. 1.1.Unsatisfactory product received

Steps: Email Customer Service → Explain the reason → Customer Service confirms → Ship your product back → Customer Service confirms item returned → Refund
Claim period: Within 7 days from the date you received the item.
Customer Service response time: Within 2 to 3 weeks after receiving your products.
Solution: After we receive and inspect the item, Customer Service will issue you a refund. In this case however, you shall bear all shipping costs, including the initial shipping cost incurred to send you the item.


  1. 1.2.Wrong product received

Steps: Email Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 7 days from the date you received the item.
Customer Service response time: Within 24 hours
Solution: 72 hours after the issue is confirmed, Customer Service will send you the correct item or issue a full refund.


  1. 1.1Size problem

Steps: Email Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 7 days from the date you received the item.
Customer Service response time: within 24 hours
Solution plan: Plan A: The size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free. Plan B: The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements. – If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred. – If the size is more than 2cm/1 inch different, we will cover all shipping costs.


  1. 1.Color problem

The precise color of each item may vary depending on your computer screen settings, the background, and the lighting conditions. Slight mismatches between the color of your item and the color shown on your computer screen may not mean that the item is the wrong color. Nonetheless, if you feel that you have received a wrong color item from the one described on your order, you can follow the same procedure described above in section 9.

We are always open to discuss any request for refund which falls beyond this scope. Remember to contact customer service before initiating a return or instituting a chargeback in case there may be a more amicable solution to your unique situation. Requests for refunds and chargebacks with improper initiation from the above to the company will however not be accepted.

 

12.Use of Information

Company reserves the right, and Buyer authorizes Company, to the use and assignment of all information regarding Buyer’s use of the Site and all information provided by Buyer, subject to applicable law.

 

13.Governing Law

This Contract shall be treated as though it were executed and performed in Lewis, Delaware, United States of America, and shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America (without regard to conflict of law principles). Any cause of action of Buyer with respect to the Site must be instituted within 2 months after any purchase or be forever waived and barred. All actions shall be subject to the limitations set forth in Section 8. The language in this Contract shall be interpreted as to its fair meaning and not strictly for or against any party.

 

14.Litigation

Notwithstanding the service center address of the company, legal proceedings arising out of or in connection with this Contract shall be brought in the courts of Delaware, United States of America (USA); while issues related to merhcantability of items purchased, and shipping services (in exception of expressed conditions of carriage by third party carriers, to which such other terms shall apply and be extended to the buyer of such services through Yiwu Machines) rendered by Yiwu Leso Supply Chain Managemement Co., Ltd shall be held by the courts of Yiwu City, Zhejiang Province, China (PRC) and Buyer expressly submits to the jurisdiction of said courts severally, and Buyer consents to extraterritorial service of process. Should any part of this Contract be held invalid or unenforceable, that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the Site or the Company is in conflict or inconsistent with this Contract, this Contract shall take precedence. Failure of Company to enforce any provision of this Contract shall not be deemed a waiver of such provision nor of the right to enforce such provision.

 

15.Acknowledgment

This Agreement represents the entire understanding between you and us regarding your relationship to online services and supersedes any prior statements or representations. IF YOU AGREE TO BE BOUND BY THE TERMS OF THIS ONLINE AGREEMENT, you may proceed to browse the site and conclude a purchase. If you do not agree to the above terms, you may proceed to log off the site and any user created accounts in the system. Continuing browsing the site constitutes consent to the above terms of purchase of any goods or services on the site or on any other affiliate sites of the company as indicated by the site security certificate.